Amazon Whisperer

Revenue Drivers:

·      side entry wheel chair vans

·      rear entry wheel chair vans

·      full sized wheel chair vans

·      standard height vs extra tall wheel chair vans

·      renting lifts for wheelchairs/motorized wheel chairs

·      renting hand controls

·      renting ramps

     What’s next?

            Having an online store, connected to the business, that allows you to purchase the accessories offered for a cheaper price compared to a retail store. These accessories would include but not be limited to the lifts, hand controls, and ramps. This is the next thing they want because since convenience is a main factor, they are now able to purchase their needed items from the same company.

How does this enhance my current offering?

            This improves my customer loyalty because they will be able to rent their car from out of state and they will also be able to purchase it in stores and online, for those out-of staters. It provides a competitive price making them want to buy it from me. It also makes their experience that much easier because if they like the accessory the rented, they are then able to return the car but buy the accessory.

Amazon Product:

Wheel Chair Lift 

           

“Best Choice Products presents this brand new wheel carrier. This hitch-mounted and basket-style cargo carrier can be used as a carrier and a ramp, carrying up to 500 lbs. It gives you a hand to load a wheelchair, scooter, lawn mower, snow blower and more! This carrier features an integrated ramp which fold into 3 different positions (closed flat, open L-shape and Open flat). Installation is easy with all included hardware.”

            Customer Reviews:

                        Negative: The ramp drags when you drive even when installed correctly and it does not fold down flat.

                        Positive:  Assembly was easy and installation was a breeze and the service is provided was so much more convenient.

            Changes:

                        Overall I would have to create a product that does not drag no matter the size of the vehicle. No one wants that. I will also have to make sure that the portability is easy, aka folding flat. Keeping the assembly and installation process easy will also be a necessity.

            I believe that this will make a great addition to my company. People in wheelchairs want that convenience factor and once they find a product that will make their lives that much easier, they buy it. So by providing these services first as rental accessories and then, once they try it out and are familiar with the product, they are able to purchase it through my company, either in stores or online, which enhances customer and even brand loyalty.